FAQ's
1: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.
The fourteen calendar days start from the day after you receive your order.
We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013.
If you have already received your order, you will need to return to us the items from your order that you wish to cancel. Once you let us know you'd like to cancel we receive your confirmation, we will write and let you know how to do this.
The items you return must be unworn and in their original condition and will be inspected once we have received them.
We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
2: Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
3: How long will it take to get my orders
Please note that even though our couriers are working really hard to get your orders delivered on time, some goods that are marked as next day (24hrs tracked) delivery may be delivered within 48 hours. Deliveries in Northern Ireland may take between 2 -3 days to arrive.
Overseas deliveries can take anywhere from 3-6 days.
Where possible we will ensure that we provide you with online tracking, so you can keep an eye on your delivery using our online tracking facility which can be accessed from the dispatch email we will send or through your online My Account section.
4: Can I cancel my order after I've placed it.
There are varying time limits in which you can cancel your order dependent on which delivery option you've chosen:
- Next Day Delivery & Express - 15 minutes after completing your order.
- Standard Delivery & all other delivery options - 30 minutes after completing your order.
5: Any other question?
You can contact us through our contact page! We will be happy to assist you.