Returns

Complete your returns slip with your return reason and place this inside of your parcel.

What is your returns policy?

• Items must be returned within 14 days of the date the parcel has been received by the customer. 
• If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
• Items must be unworn and unwashed.
• Shoes must be tried on indoors and returned in the original packaging.
• Items must have all tags attached.
• Due to hygiene reasons, earrings and socks are NON returnable.
• Mystery bags are non returnable.
• Refunds can take up to 7-10 working days to complete with your Bank/Payment Method. (This does not include Weekends or Bank Holidays)

 

Can I exchange an item?

Unfortunately, we are unable to process exchanges. You can return your item/s to us for a full refund and place a new order to receive the item of your choice.

What should I do if I receive an incorrect or faulty item?
Oh no! We're sorry to hear this. Please send Customer Services an e-mail (info@nexfave.com) or Facebook message with your order number, photo's of the fault and/or a brief description of the fault or issue and we will help you straight away.

*A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.

Refunds will not be given on items deemed unfit for resale, reasons may include:

• makeup marks
• perfume smell/strong odours
• tan marks
• alterations